Culture Nudge
In Europe, “Fast service is considered rude service,” per Rick Steves1. In France, “It’s often frustrating to get even minor issues resolved,” claims blogger Diane2. Before Karen and Chad got ugly with customer service in America, Americans got ugly in Europe. Life moves at different paces, or so I’ve read. Different continents. Different cultures. We have learned that we should expect life in Europe to be different.
We haven’t arrived in Europe yet, and haven’t experienced any culture shock . . . yet. But we’ve gotten a little culture nudge that indicates we’d better reframe our expectations. Twice now, we’ve received email cancellations for events we’ve booked. Both times, luckily, they’ve offered us alternate times for the same experiences, which we have thankfully snatched.
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